About Pelican Realty
Trusted by Lenders, Investors, Owners, Managers & Residents for over 30 Years
About Pelican Realty
We dive deep, beyond
the day-to-day.
We work with owners and investors, meticulously analyzing financial reports and creating projections, as well as finessing and fine tuning to ensure they remain aligned.
About Pelican Realty
We understand the needs of each unique property.
About Pelican Realty
Our team is small but mighty.
We are fortunate to have built a company of capable, high performing individuals. We run a tight (but fun!) ship, have streamlined processes for peak efficiency, always meet deadlines, and communicate skillfully. We love our company culture, but everyone who works with us reaps the benefits too!
We strive to embody these values on a daily basis:
Trustworthy : we always keep our word
Accessible : you have direct access to our entire team
Efficient : we have fine-tuned processes to keep everything running smoothly
Responsive : we’ll get back to you within one business day
Results-Focused : we’ll work hard to meet your goals
The Team
Desiree Wells
President / Broker
Desiree Wells
President / Broker
As President of Pelican Realty Management (PRM), Desiree leads the firm’s management, investment, and operations divisions. She is responsible for the strategic planning and long-term growth of the company, providing executive oversight across all facets of PRM. Desiree works closely with department leaders and ownership groups to ensure consistent execution of the firm’s operating standards and business goals.
Desiree is a firm believer that a disciplined and proactive business strategy is essential to mitigating market cyclicality. Her hands-on leadership approach has been instrumental in driving platform-wide initiatives and performance improvements across the portfolio. She currently oversees more than $750 million in multifamily assets, bringing deep expertise in both asset and property management.
In addition to her role at PRM, Desiree also serves as Executive Vice President of Univest-Inc., PRM’s sister company. In this capacity, she is directly responsible for the oversight of all residential real estate operations, including acquisitions, financing, and the day-to-day management of the firm’s multifamily investment portfolio. Under her leadership, Univest-Inc. continues to deliver strong, risk-adjusted returns to its institutional investors. With a sharp focus on operational excellence, disciplined investment strategy, and long-term value creation, Desiree has earned a reputation for driving results and building resilient real estate platforms.
Sharo Khastoo
C.P.M.| M.B.A. | Broker
Sharo Khastoo
C.P.M.| M.B.A. | Broker
Sharo Khastoo has over 30 years of in-depth experience in multi-million-dollar acquisitions, management, and disposition of multi-family assets. He has led the re-development of apartment communities throughout in markets across California, Arizona, State of Washington, and Texas.
Studying and analyzing emerging real estate trends, keeping abreast of management and economic realities, and evaluating ways to maximize return for all clients/owners is the platform by which he governs his business.
Sharo’s educational background includes a Master Degree in Business Administration from the University of California, Los Angeles (UCLA) and a Bachelor of Science degree in Mechanical Engineering from California State Polytechnic University in Pomona.
Sharo is a recipient of the prestigious designation of Certified Property Manager (CPM®) from the institute of Real Estate Management (IREM). He is also a licensed Real Estate Broker and a licensed General Contractor in the State of California.
Eva Jimenez-Sianez
Vice President
Eva Jimenez-Sianez
Vice President
Eva Jimenez-Sianez has been with PRM for over 20 years with accounting experience, overseeing all financial, accounting, reporting, and policy/procedure compliance.
She has a pivotal role as Vice President of Pelican and her dynamic position entails a variety of functions that calls for effective communication skills, a commitment to accuracy, and timeliness in a deadline driven environment. She controls all cash management at Pelican and reports directly to the CEO and President.
Eva performs day-to-day cash management functions including accessing daily bank reports, calculating, and preparing cash positioning for multiple accounts and processing wire transfers. Investigate any exceptions, errors or problem accounts. Provide recommendations of cash levels and borrowings. Performs cash management functions including monitoring and reporting of all cash management activity, daily wire audit of all outflows and forecasting projections on a daily basis. Prepares detailed daily cash report for distribution to senior management. Provide recommendations for improvements to current accounting processes and spreadsheets.
Eva has been successful in implementing the web-based Voyager system for more accurate, real-time reporting and continues to seek the latest technology to integrate increased operational efficiencies throughout the company.
Sandy Ly
Financial Controller
Sandy Ly
Financial Controller
Sandy compiles and analyzes financial information in preparation for entry into various financial statements and accounting reports and makes appropriate journal entries for recording in the general ledger by checking calculations, reviewing basis for figures, and balancing and reconciling figures. She reviews the budget, revenue, expense, payroll entries, invoices, and other accounting documents and researches and resolves discrepancies as necessary. She performs bank reconciliations and wire transfers for deposit, makes mortgage payments and distributions, and ensures accuracy.
Sandy maintains and coordinates accounting control procedures by analyzing revenue and expenditure trends and recommending appropriate budget levels to ensure expenditure control. Analyzes and reviews accounting and financial resources for property acquisitions, dispositions, and closings and budgets and expenditures for local, state, federal, private funding, contracts, grants, and other corporate financial and accounting transactions.
Sandy communicates with on-site and other property managers to assist in completing pre-close and close activities, answer questions, provide support, and ensure timely completion of accounting processes for on-time client and Company reporting.
Sandy graduated from Cal State Fullerton with a Bachelor of Arts in Accounting. She is fluent in English, Cantonese, and Vietnamese. She has been with the company for over 12 years.
Nancy Nguyen
Director of Operations
Nancy Nguyen
Director of Operations
Nancy supports, develops, and executes the Company’s strategies related to property management operations. She directs team members on an assigned portfolio of properties and continuously improves the policies, procedures, and practices that enable each property to meet and exceed budgeted financial goals and achieve operational performance and people objectives. Nancy oversees the Operations Department and all aspects of asset operations, working closely with the President on all property management matters.
In addition to overseeing the Operations Department, Nancy is responsible for providing excellent customer service. She develops and implements Standard Operating Procedures, oversees leasing, maintenance, and tenant relations, and monitors property financials, including revenue, expenses, and profitability by reviewing contracts annually. She develops budgets and capital improvement plans, ensuring optimized financial reporting. Nancy also oversees tenant satisfaction, retention, and dispute resolution.
Nancy Nguyen has been with PRM for over 10 years, starting in the Accounting Department. She transitioned to Programs Manager, implementing programs across all departments, and later moved to the Operations Department, proving herself every step of the way. She holds a real estate license and is a licensed Notary Public. Nancy is fluent in English and Korean.
Daisy Estrada
Senior Accountant
Daisy Estrada
Senior Accountant
Daisy Estrada graduated from Cal State Fullerton with a BA in Finance. At Cal State Fullerton, she was an active member of the Real Estate Association for the Centers for Real Estate. As a member, she gained an interest in real estate management, which lead to her decision to join Pelican Realty Management in March 2021 and further pursue a career in real estate management and accounting.
As the Senior Accountant, she applies her knowledge in Finance and Accounting by overseeing and managing financial activities within an organization, ensuring accuracy in financial reporting, compliance with regulations, and the efficiency of accounting operations. Daisy maintains and reconciles general ledger accounts, ensuring all transactions are properly recorded, executes closing procedures, including journal entries, reconciliations, and financial analysis. She helps with leading the accounting department, reviewing their work and providing training as needed. Currently, she is pursuing her master’s degree in accounting. Her long-term goal is to secure a CPA license and further apply those skills with Pelican Realty Management.
Precious Zuniga
Staff Accountant
Precious Zuniga
Staff Accountant
Precious joined Pelican in 2021 in the accounting department and has transitioned from a junior staff accountant Staff Accountant. She supports the accounting team by performing essential financial tasks to ensure accurate record keeping and compliance with financial regulations. She handles a large portfolio consisting of properties in California, Arizona and Texas whereby she records daily financial transactions, including journal entries, accounts payable/receivable, and expense reports. She is pivotal in assisting with closing processes by gathering data, reconciling accounts and preparing necessary documentation. She maintains organized financial records and assists with other general office accounting tasks. Precious has made such a positive impact in the accounting department and works closely with her colleagues to achieve effectiveness in the company’s overall performance.
Sarah Beverly
Accounting Specialist
Sarah Beverly
Accounting Specialist
Sarah is detail-oriented, responsible for managing and maintaining accurate accounting records for Pelican. She assists the accounting department daily with payables, processing invoices, reconciliations, collaborates with the Controller on all regulatory requirements, assists with Month-End closing and financial reporting activities and participates in ad-hoc projects and initiatives as required. She brings an astute capacity for auditing invoices and is always there to assist any team member with tasks. She ensures the organization’s financial transactions are accurate, timely, and organized, contributing to informed decision-making and financial stability.
Sarah is also responsible for all California related accounting. Additionally, she handles the vendor department, ensuring all vendors are screened before they are hired, monitors their insurance annually, and is the point of contact for all vendors and suppliers.
She actively participates in both the accounting and operations department tasks, learning each department’s needs and developing her experience in property management.
Vyann Bui
Operations Coordinator
Vyann Bui
Operations Coordinator
Vyann is a highly organized professional who ensures the seamless day-to-day management of residential multi-family properties. She serves as a central point of communication between employees, tenants, vendors, coordinating tasks to keep properties running efficiently.
Vyann assists the operations department with many different aspects of property management which include auditing, marketing, communication with residents, reviewing rent rolls, monitoring utilities and she assists the accounting department with many different tasks such as 1099 preparations, month end reports, and processing invoices.
She has proven herself to thrive in a fast-paced environment, with strong problem-solving skills, attention to detail, and the ability to prioritize tasks effectively. Her role is vital in maintaining tenant satisfaction, optimizing property performance, and supporting the property management team.
Tonya Alvarado
Operations Analyst
Tonya Alvarado
Operations Analyst
Tonya has been with Pelican for over 20 years starting as a property manager and then transitioning into the corporate office. She actively works with all corporate departments in addition to supporting all members of Pelican’s executive branch. She is a central figure in our business operations working closely with different teams to ensure best practices and procedures are followed, implementing process improvements, and contributing to overall operational excellence. She plays a pivotal role in enhancing efficiency and productivity within our organization.
Tonya provides exceptional customer support during product implementations and software upgrades, ensuring a smooth and seamless experience. Further responsibilities include internal auditing of accountability and coaching for onsite property staff, reviews SOP’s with leadership, coordinates weekly training for onsite team members, plays a pivotal role in monitoring all property transactions, and supports onsite team members by building relationships and trust through open and interactive communication.
Ana Judge
Investor Relations Manager
Ana Judge
Investor Relations Manager
Ana Judge joined Pelican in 2017 and holds a bachelor’s degree in management of public policies from the University of Sao Paulo, where she gained a deep understanding of planning, evaluation, and implementation of governmental projects. In addition to her academic achievements, Ana has also earned a certificate in general business with concentration in international trade and commerce from UCLA, as well as a certificate in Project Management from UCI. Ana is a recipient of the Certified Associate in Project Management (CAPM®) License from the Project Management Institute (PMI) which demonstrates her commitment to maintaining the highest standards of excellence in project management.
Ana acts as the bridge between the company and its investors, ensuring clear, transparent, and effective communication. She has been a pivotal player in setting up Pelican’s Investor Portal and works closely with the President and Vice President in coordinating quarterly distributions and submitting financial statements. She is Pelican’s primary point of contact between the company and investors and is responsible for monthly reporting to investors.
Michelle Lam
Office Administrator
Michelle Lam
Office Administrator
As Pelican’s office administrator, Michelle is a highly organized professional responsible for ensuring the smooth day-to-day operations of an office. She acts as the backbone of the workplace, managing a variety of administrative tasks such as scheduling meetings, maintaining records, coordinating communications, and supporting team members in their roles.
Michelle comes with strong multitasking abilities, excellent communication skills, and proficiency with office software. She is wonderful at problem-solving, adapts to challenges, prioritizes effectively, and creates a welcoming, productive environment. Additionally, she often plays a key role in liaising between the accounting and operations departments.
Michelle is fluent in Chinese and English; she also learned Japanese for 4 years in high school.
Amber Whiteside
Regional Asset Director (TX)
Amber Whiteside
Regional Asset Director (TX)
Amber started her career in property management as a community manager and was nominated by the San Antonion Apartment Association for best community manager in 2024. She eventually graduated to become a Regional Asset Director for Pelican in Texas overseeing four large Class A assets and brings a high energy and positive attitude to contribute to an amazing team atmosphere. Amber trains and manages all onsite employees in all company and property facets to include team building while guiding them to reach occupancy goals and managing the site budget. She plays a large role in reviewing and reinforcing the established training program for all on-site team members including lease-up processes, office set-up, reporting procedures, rent collections, lease paperwork, evictions, late fees, policy violations, accounting practices, purchasing procedures, and preventative maintenance.
Her responsibilities also include reviewing and analyzing weekly and monthly property leasing and operating reports, evaluating rent schedules and availability; making appropriate adjustments for market rates, rental concessions, or special incentives to ensure leasing capacity as approved and aligned with budget. She enforces company policies and procedures for compliance documentation regarding new leases and recertification of existing residents.
Kelly Bugenhagen
Regional Asset Director (AZ)
Kelly Bugenhagen
Regional Asset Director (AZ)
As our newest Regional Asset Director, Kelly brings over 15 years of leadership experience in the multifamily housing industry, overseeing diverse portfolios across stabilized, value-add, and lease-up communities. With a strategic and operations-focused mindset, she manages assets across multiple markets with a sharp eye on performance optimization, NOI growth, and long-term asset preservation. In this role, Kelly partners closely with ownership groups, property management teams, and third-party vendors to execute business plans aligned with both short-term and long-term investment goals. This includes hands-on involvement in budgeting, capital project oversight, revenue strategy development, and expense control measures across assets, strategic asset planning, financial performance optimization, operational efficiencies & SOP Development, market positioning & rent growth strategies, cross-functional team leadership, owner reporting & communication, risk management and compliance & vendor relations.
Kelly’s leadership style is rooted in transparency, accountability, and partnership. She regularly conducts site visits, asset reviews, and team training to ensure that property-level operations align with broader investment strategies. Known for a data-driven approach, Kelly actively monitors market trends, submarket dynamics, and competitive positioning to help properties remain resilient in fluctuating economic conditions. With a strong command of Yardi, RealPage, and other industry platforms, Kelly ensures accurate financial reporting, rent roll analysis, and forecasting for executive stakeholders. Above all, Kelly is deeply committed to delivering exceptional resident experiences and maintaining a strong sense of community across all assets—believing that operational excellence and resident satisfaction go hand in hand.
Paola Zatarain
HR Coordinator
Paola Zatarain
HR Coordinator
As Human Resource Coordinator, Paola brings a strong commitment to fostering a positive, inclusive, and supportive work environment. With a background in HR, she oversees all aspects of employee relations, recruitment, hiring, payroll, compliance, benefits administration, and organizational development. Paola oversees all facets of the employee experience at Pelican, ensuring that HR strategies align with the company’s mission, values, and goals.
Paola is passionate about building a workplace culture where employees feel valued, heard, and empowered to grow. She plays a key role in shaping company policies, supporting team development, and ensuring that our HR practices align with both legal standards and our company’s core values while ensuring compliance with federal and state employment laws, guide conflict resolution, and lead initiatives that enhance employee engagement and retention.
She is known for her approachable leadership style and strategic thinking. Serves as a trusted advisor to both employees and leadership, helping navigate complex workplace matters with professionalism and care.
Shawn Wells
Regional Project Manager (CA/TX)
Shawn Wells
Regional Project Manager (CA/TX)
Shawn manages and supports the development and implementation of strategies, programs, and initiatives that drive operational excellence and standardization by creating and defining processes, procedures, tools, policies, communication, and metrics, and managing compliance with the Company’s operating policies and procedures.
He has a General Contractor’s license in CA and in AZ and comes with a wealth of knowledge and experience in construction, large renovation projects, and overseeing all capital improvements projects for multi-family assets to ensure liability is prevented and execute all projects from start to finish.
Shawn coordinates work activities and acts as the key point of contact with various departments and team members, vendors, consultants, and others as needed to lead project meetings, promote open communication, keep business leaders informed of progress, and follow up as required to ensure assigned tasks are completed.
Amanda Kirby
Quality Control Analyst
Amanda Kirby
Quality Control Analyst
Pelican’s Quality Control Analyst plays a vital role in ensuring operational, financial, and regulatory compliance across managed properties. This position is responsible for conducting regular and ad hoc audits of leasing practices, resident files, vendor transactions, maintenance records, and financial documentation to identify discrepancies, risks, or areas for improvement. Amanda works closely with property managers and regional leadership to ensure all properties meet company standards, industry regulations, and internal policies.
Amanda ensures she conducts scheduled and surprise audits across assigned properties, audits rent rolls, general ledgers, and other financial records for accuracy, prepares detailed audit reports outlining findings, risks, and actionable recommendations, and collaborates with property teams to develop and support corrective action plans.
At Pelican, Amanda has consistently demonstrated excellence in this role. Her attention to detail, proactive approach, and deep understanding of compliance standards have made her an invaluable member of the team. She is a trusted resource for both onsite staff and leadership, and her work directly contributes to the success and integrity of our operations. Her diligence, professionalism, and positive attitude make her a great asset to Pelican.